Shipping policy

Shipping Policy

Last Updated: May 8, 2026

Important: We Only Ship to Select Countries
We currently offer shipping to the following regions:

🇺🇸 United States

🇨🇦 Canada

🇬🇧 United Kingdom

🇪🇺 European Union countries

🇦🇺 Australia

🇳🇿 New Zealand

Processing Time
Orders are processed within 1–3 business days after payment confirmation.

Shipping Rates (United States, Canada, United Kingdom & European Union)

0–2 kg: FREE

2–5 kg: $20.00

5–10 kg: $30.00

10–12 kg: $40.00
Note: The majority of our products weigh under 2 kg and qualify for free shipping. Orders above 12 kg are not currently eligible for standard checkout shipping. Please contact us for heavier shipments.

Shipping Rates (Australia & New Zealand)

0–2 kg: $12.99

2–5 kg: $34.99

5–10 kg: $59.99

10–12 kg: $79.99
Estimated delivery time: 7–18 business days. Remote or hard-to-reach areas may require additional transit time.

Estimated Delivery Times

United Kingdom & European Union: 4–13 business days

United States & Canada: 4–15 business days

Australia & New Zealand: 7–18 business days
Delivery times are estimates and may vary based on customs processing and carrier schedules.

Tracking
You will receive a tracking number via email once your order has shipped. You can use this number to monitor your shipment's progress.

Delivery Responsibility
Once a package is marked as "delivered" by the carrier, responsibility transfers to the carrier and the recipient. Benerax LLC is not responsible for lost or stolen packages after delivery confirmation.

Customs & Duties
Customers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are determined by local customs authorities and are not included in our shipping rates.

Shipping Delays
Delays due to customs processing, weather conditions, or carrier issues do not qualify for refunds or order cancellations, except where required by applicable consumer laws (EU, AU, NZ).

Contact Information

For any shipping-related questions, please contact us:

Legal Business Name: Benerax LLC

Business Registration Number (Control Number): 26066402

Registered Office Address: 2513 Shallowford Rd Ste 241, Marietta, GA 30066, United States

Phone: +1 (610) 245-8060

Email: info@benerax.com